Frequently asked questions

The staff turnover in my business has increased, what can I do?

The employee experience starts when a candidate submits their application. Ensure a streamlined and informative onboarding/role training takes place. Are the right people in the right roles [current and future recruitment]? Are 121’s held regularly, a structured performance review process takes place; alongside always ensuring that your business communication remains high. Employees only leave when they begin to feel disengaged with their role and the business. An engagement survey is always a useful tool and well-trained managers are invaluable.

Can I use your services, even if I am now at a headcount higher than 50?

Yes. All package options are flexible, can be tailored to suit budgets & can encompass site visits or online only aspects. There is no formal ratio for when HR is needed versus headcount. A consultant cuts out costs you’d spend if you hired internally, such as: Holiday Pay, Employers NI, Holiday Pay, Bonuses etc.

What should I keep in an employee file and who should have access?

Any contractual documents, training records, performance reviews and initial application documents. All documents must be kept in a confidential and password protected drive/an online HR system, and access limited to HR in the main. Other members such as the CEO may be permitted access, however usually only if they are the data controller and there is a watertight business justification. An employee can request to see their employee file at any point during employment.

What hours do you operate if I wanted to take advantage of the free 45 minute video call or I purchased the ‘Online Only’ package:

Monday to Friday, 8-6pm, Saturdays, 10-2pm

What do I receive when I sign up to a package?

You will receive an engagement services letter and terms and conditions. All services are subject to all documents being signed before any work commences.